Question & Answer

Order Confirmation

A confirmation email will be sent to you once the order has been authorized and confirmed. We will prepare your order immediately after verification. During this period it is difficult for us to change or cancel your order. However, we will do our best to support your request.

Transportation Time

We usually need 1-2 working days to process your order, delivery (estimated arrival time) 10-20 working days, shipping time is estimated, starting from the shipping date, not the order date. This may take longer than expected due to invalid addresses, customs clearance procedures, or other reasons.

Track Your Order

Direct Line delivery and Express delivery have specific tracking information and can be tracked through “My Order” section in your account or “Order Status” on the top of newcraftday.com website. It may take up to 5 business days after your order has shipped for your tracking information to become available online (it might take longer depending on how fast the postal services are processing shipments).

Regional Freight

For orders over $50, we will ship the products for you for free. Depending on the country and region, there will be slight differences in shipping costs. Just enter the necessary information and the shipping will be calculated automatically during checkout. Commodity transportation does not have to pay any taxes.
If you do not find your country when you fill in the address information on the checkout page, please contact us, because the default delivery address on our website may not be comprehensive. If you are willing to buy, we will add a delivery address for you

Freight Increase

The prices of various overseas transportation services continue to rise, and we have to accept this situation. This is also a big challenge for us, it not only happens on our website.Hope to get your understanding.

Website Price

When the website price appears in the hundreds or even thousands, it is because of the use of a translator (the default language of the website is English) and the slow network speed,please refresh the page. At the final checkout, the normal price will be calculated.

Website Discount

When you place an order in a store, an 10% discount , the code is newcraftday10. When your order exceeds $50, you can select two gifts from the gift box logo at the bottom left of the shop page, add it to the shopping cart, and automatically deduct the cost of the product. Please note that discount and free 2 products over $50 cannot be combined.

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Choice Of Transit Time

If you choose fast shipping when paying the freight, please write "fast shipping" in the special instruction, so that we can prepare for shipment more quickly.






Customer service        :   [email protected]
Video cooperation :  [email protected]

 
Our Customer Service Team Is Available:

Mon to Fri. 9:00-18:00, GMT+ 08:00