Terms of Service

Welcome to newcraftday. If you visit or shop at newcraftday, you accept these conditions. 


1.Application and Acceptance of the Terms

1.1 Acceptance of the Terms

Your use of the Site and newcraftday services, software and products (collectively the as the “Services” hereinafter) is subject to the terms and conditions contained in this document as well as the Privacy Policy and any other rules and policies of the Site that newcraftday may publish from time to time. This document and such other rules and policies of the Site are collectively referred to below as the “Terms”. By accessing the Site or using the Services, you agree to accept and be bound by the Terms. Please do not use the Services or the Site if you do not accept all of the Terms.

1.2 Terms Update Agreement

You acknowledge and agree that newcraftday may amend any Terms at any time by posting the relevant amended and restated Terms on the Site. By continuing to use the Services or the Site, you agree that the amended Terms will apply to you.

1.3 English Language Terms

If newcraftday has posted or provided a translation of the English language version of the Terms, you agree that the translation is provided for convenience only and that the English language version will govern your uses of the Services or the Site.

1.4 Applicable Law

By visiting newcraftday, you agree that the laws of P. R. China, without considering principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and newcraftday, newcraftday will always comply with the law, and we kindly remind users to do the same. As the importer customers are responsible to comply with all laws and regulations in their own countries. Please refer to our privacy policy for more information.

1.5 Arbitration

Any dispute relating in any way to your visit to newcraftday or to products or services sold or distributed by newcraftday or through newcraftday shall be submitted to CIETAC, South China Sub-Commission for arbitration which shall be conducted in accordance with the Commission's arbitration rules in effect at the time of applying for arbitration. The number of arbitrators shall be one. The place of arbitration shall be Shenzhen China; The language to be used in the arbitral proceedings shall be Chinese. The arbitral award is final and binding upon both you and newcraftday.

2.Users & Account General

2.1 Use Agreement

As a condition of your access to and use of the Site or Services, you agree that you will comply with all applicable laws and regulations when using the Site or Services.

2.2 One Account Per Customer

For safety and security, User must be registered on the Site to access or use some Services (a registered User is also referred to as a “Member” below). Except with newcraftday's approval, one User may only register one member account on the Site. newcraftday may cancel or terminate a User’s member account if newcraftday has reasons to suspect that the User has concurrently registered or controlled two or more member accounts. Further, newcraftday may reject User’s application for registration for any reason.

2.3 Responsible for Own Account Security

A set of Member ID and password is unique to a single account. Each Member shall be solely responsible for maintaining the confidentiality and security of your Member ID and password and for all activities that occur under your account. No Member may share, assign, or permit the use of your Member account, ID or password by another person outside of the Member's own business entity. Member agrees to notify newcraftday immediately if you become aware of any unauthorized use of your password or your account or any other breach of security of your account.

2.4 Provide Accurate Data

In accordance with Customs regulations customers must provide valid and accurate data. All consignee names, address and payers name should be valid. In certain countries the consignee may have to submit their ID or passport to clear the package or for payment verification purpose. Customers are solely responsible for the accuracy of data that they provide to newcraftday. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, newcraftday will not held responsible and will not offer any compensation in such cases.

2.5 Account Activities Agreement

Member agrees that all activities that occur under your account (including without limitation, posting any company or product information, clicking to accept any Additional Agreements or rules, subscribing to or making any payment for any services, sending emails using the email account or sending SMS) will be deemed to have been authorized by the Member.

3.Member's Responsibilities

3.1 Each Member represents, warrants and agrees that they have full power and authority to accept the Terms in this agreement.

3.2 Member will be required to provide information or material about your entity as part of the registration process on the Site for a member account. Each Member represents, warrants and agrees that (a) such information and material whether submitted during the registration process or thereafter throughout the continuation of the use of the Site or Service is true, accurate, current and complete, and (b) you will maintain and promptly amend all information and material to keep it true, accurate, current and complete.

3.3 Upon becoming a Member, you consent to authorize newcraftday to store and use your information in accordance with the Privacy Policy.

3.4 Each Member represents, warrants and agrees that any User Content that they submit, post or display does not infringe or violate any of the copyright, patent, trademark, trade name, trade secrets or any other personal or proprietary rights of any third party (“Third Party Rights”).

3.5 Each Member further represents, warrants and agrees that the User Content that you submit, post or display shall:

  1. a) be true, accurate, complete and lawful;
  2. b) not be false, misleading or deceptive;
  3. c) not contain information that is defamatory, libelous, threatening or harassing, obscene, objectionable, offensive, sexually explicit or harmful to minors;
  4. d) not contain information that is discriminatory or promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  5. e) not contain any link directly or indirectly to any other web Site which includes any content that may violate the Terms.

3.6 Each Member further represents, warrants and agrees that you shall:

  1. a) carry on your activities on the Site in compliance with any applicable laws and regulations;
  2. b) carry on your activities in accordance with the Terms and any applicable Additional Agreements;
  3. c) not use the Services or Site to defraud any person or entity;
  4. d) not impersonate any person or entity, misrepresent yourself or your affiliation with any person or entity;
  5. e) not engage in spamming or phishing;
  6. f) not engage in any other unlawful activities (including without limitation those which would constitute a criminal offence, give rise to civil liability, etc) or encourage or abet any unlawful activities;
  7. g) not involve attempts to copy, reproduce, exploit or expropriate newcraftday’s various proprietary directories, databases and listings;
  8. h) not involve any computer viruses or other destructive devices and codes that have the effect of damaging, interfering with, intercepting or expropriating any software or hardware system, data or personal information;
  9. i) not involve any scheme to undermine the integrity of the data, systems or networks used by newcraftday and/or any user of the Site or gain unauthorized access to such data, systems or networks;
  10. j) not engage in any activities that would otherwise create any liability for newcraftday or our affiliates.

3.7 Member may not use the Services and member account messaging to engage in activities which are identical or similar to newcraftday’s e-commerce business.

3.8  Member agrees to provide all necessary information, materials and approval, and render all reasonable assistance and cooperation necessary for newcraftday’s provision of the Services, evaluating whether Member has breached the Terms and/or handling any complaint against the Member. If Member’s failure to do so results in delay in, or suspension or termination of, the provision of any Service, newcraftday shall not be obliged to extend the relevant service period nor shall be liable for any loss or damages arising from such delay, suspension or termination.

3.9 Member acknowledges and agrees that newcraftday shall not be required to actively monitor nor exercise any editorial control whatsoever over the content of any message or material or information created, obtained or accessible through the Services or Site. newcraftday does not endorse, verify or otherwise certify the contents of any comments or other material or information made by any Member. Each Member is solely responsible for the contents of their communications and may be held legally liable or accountable for the content of their comments or other material or information.

4.Breaches by Members

4.1 newcraftday reserves the right in our sole discretion to remove, modify or reject any User Content that you submit to, post or display on the Site which we reasonably believe is unlawful, violates the Terms, could subject newcraftday or our affiliates to liability, or is otherwise found inappropriate in newcraftday’s opinion.

4.2 If any Member breaches any Terms or if newcraftday has reasonable grounds to believe that any Member is in breach of any the Terms, newcraftday shall have the right to impose a penalty against the Member, or suspend or terminate the Member’s account or subscription of any Service without any liability to the Member. newcraftday shall also have the right to restrict, refuse or ban any and all current or future use of any other Service that may be provided by newcraftday. The penalties that newcraftday may impose include, among others, warning, removing any product listing or other User Content that the Member has submitted, posted or displayed, imposing restrictions on the number of product listings that the Member may post or display, or imposing restrictions on the Member’s use of any features or functions of any Service for such period as newcraftday may consider appropriate in our sole discretion.

4.3 Without limiting the generality of the provisions of the Terms, a Member would be considered as being in breach of the Terms in any of the following circumstances:

  1. a) newcraftday has reasonable grounds to suspect that such Member has used a stolen credit card or other false or misleading information in any transaction with a counter party,
  2. b) newcraftday has reasonable grounds to suspect that any information provided by the Member is not current or complete or is untrue, inaccurate, or misleading, or
  3. c) newcraftday believes that the Member’s actions may cause financial loss or legal liability to newcraftday or our affiliates or any other Users. 

4.4 If a Member is in breach of the Terms, newcraftday also reserves the right to publish the records of such breach on the Site. If such breach involves or is reasonably suspected of involving dishonest or fraudulent activities, newcraftday also reserves the right to disclose the records of such breach to our affiliates . Such newcraftday affiliates may impose limitation on, suspend or terminate the Member’s use of all or part of the services provided by such affiliates to the Member, take other remedial actions, and publish the records about the Member’s breach of the Terms on the website operated by or controlled by such newcraftday affiliates.

5.Force Majeure

Under no circumstances shall newcraftday be held liable for any delay or failure or disruption of the content or services delivered through the Site resulting directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.


6.1 Order Acceptance

Please note that there may be certain orders that we are unable to accept and must cancel. newcraftday reserves the right at sole discretion to cancel any order for any reason.Some situation that whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur newcraftday cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation not as a confirmed offer for sale. The contract is confirmed upon supply of goods.Given the popularity and/or supply constraints of some of our products, newcraftday may have to limit the number of products available for purchase. newcraftday reserves the right to change quantities available for purchase at any time, even after you place an order.Or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

6.2 Order Cancellation

Customers can cancel their order at anytime prior to shipping; If you want to cancel your order,please contact our Support Center. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Returns policy comes into effect.

6.3 Order Responsibility

Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

7.Shipping and Delivery

7.1 Shipping times displayed on newcraftday refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond newcraftday's control once it leaves our facilities, we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. newcraftday cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.

7.2 newcraftday provides information via banners on our site and through newsletters to customers, that provide details of shipping delays due to the peak season, and encourages customers to order in advance. We can therefore not be held responsible if a customer does not receive their order in time for peak season.

7.3 There may be occasions when newcraftday confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, newcraftday will contact customers and offer to cancel the order and refund the purchase cost in full.

7.4 We try to make the delivery process as simple as possible and we are able to send your order either to you home or to your work place.PO boxes address is accepted except shipping by Express delivery. Express shipments of this type can only be delivered to physical addresses.

7.5 Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.

7.6 Customers are responsible for providing complete and accurate shipping addresses. newcraftday cannot make changes to your shipping address once a package has been shipped, and newcraftday is not liable for packages lost due to incomplete or inaccurate addresses.

7.7 All orders reported as "delivered" by shipping companies are considered delivered. newcraftday cannot be made liable of non-delivery in this case.

7.8 If a delivery fails for any reason and the address sent to was the correct address as provided by the customer, newcraftday cannot be held liable if a package is returned.

7.9 Whatever the customer orders is what we ship. We can not be held liable for the customer receiving the wrong item if they placed the wrong order.

7.10 Due to international trade embargos and sanctions currently in place, a limited number of countries are subject to limited shipping restrictions. These include: Iran, North Korea, Cuba, Syria and sudan. Orders with shipping addresses within these countries can only be accepted if they contain apparel products and nothing else.

    8.Exchange and Returns 

    If when you receive your product(s), you are not completely satisfied you may return the items, within 45 days for refund. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.

    8.1 Customer must first contact us,once you want to return products.Once confirmed to meet the return conditions and given the correct return address and method,you can ship the product to us as required to finish the return.If the customer returns it without authorization, all costs and consequences will be borne by the customer.

    8.2 The money back guarantee does not cover volume/wholesale and customized orders.

    8.3 Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.

    8.4 By default, the refund amount cannot exceed the original order amount paid to newcraftday. newcraftday is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by newcraftday.

    8.5 newcraftday and/or the seller will act in accordance with the warranty as provided by the platform when and only when damage is in connection with the products valid and confirmed manufacturing defects. newcraftday and/or the seller will not be held liable for any damages resulting from customers improper use,personal negligence,and other reasons that do not attribute to product defects.

    8.6 If the package is returned due to the customer's own reasons,because our company will bear the shipping cost of shipping and return, so we will not provide a full refund for the customer.


    Use-Coupon or End of Line products can only be returned for repair. No refunds or replacements will be made.

    10.Incorrect/Damaged Goods

    We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.

    11.Product Descriptions

    While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on newcraftday that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. 

    12.Conditions Of Use

    12.1 Copyrights

    All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by newcraftday and are protected by international copyright laws.

    12.2 License and Site Access

    newcraftday grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from newcraftday.

    12.3 newcraftday Marketing Correspondence

    Following initial registration, customers are added to our mailing list featuring special deals, coupons and promotions. This allows our customers to take advantage of exclusive discounts. All customers can choose to unsubscribe from our marketing emails at any time by clicking on the link at the email footer.

    12.4 Intellectual Property Infringements

    We give great importance to Intellectual Property ("IP") and strive to avoid that any IP infringing products are sold on our site. If you believe that either your IP rights or IP rights of third parties are being infringed by products listed on our site, please notify us immediately. We will carry out an internal investigation over the allegedly infringing products and will take all necessary measures to protect customers, sellers and IP right holders.

    If you have any questions regarding this Agreement, please contact us.